Student Complaint Process

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Complaint PolicyStudents are encouraged to attempt to resolve all grievances and concerns at the lowest possible level. The majority of all student grievances and concerns, therefore, will be resolved per the ICCI Student Handbook (pg 18).  Click here to view the ICCI Student HandbookThe first step is to meet with the party involved to see if there can be a resolution. If not, students should complete this complaint form to be routed for further action. If the complaint has not bee resolved, the student should follow the unresolved complaint process detailed below.If a student has an unresolved complaint concerning The International College of the Cayman Islands, he or she should contact the president or presidential designee.ProcedureA student can initiate a complaint by contacting the president either by phone, mail, or email at the following address:Dr. Aleza BeverlyInterim PresidentInternational College of the Cayman Islands595 Hirst Road, NewlandsP.O. Box 136 Grand Cayman KY1-1501 Cayman IslandsCampus: receipt of the student complaint, the president, or designate, will review the complaint and associated records to determine if The Grievance Policy was adequately executed and if there was an appropriate resolution. Within 30 business days, the President will take appropriate action and will respond to the student.If the complaint concerns the President, students may contact The Board of Trustees Chair:Mike MannistoICCI Board ChairMike.Mannisto@ky.ey.comDecisions from the Board of Trustees are final.